TERMS AND CONDITIONS
When you (the buyer) purchase from Natures Colours Online Plants & Gifts, you (the buyer) agree to the following terms:
All prices on the website are displayed in Australian dollars and you will be charged in Australian dollars. Pricing is subject to change without prior notice.
Products and Orders
The descriptions and images of products on the website are a representation only and are not to be taken literally or compared with. They are photos of our stock taken in decent conditions. Variations may occur from time to time due to seasonal changes – for example plants not in flower as shown, height / size of plants, colours of plants (unless specified), plants losing leaves in winter or simply growing much slower. As we are dealing with live products, there are many factors involved with the survival and performance respectively.
Planting tips on the website are to be taken only as a guide.
Whilst we try to make every effort to ensure that all our products are aligned with the product images and descriptions on the website, certain products are subject to seasonal availability. In the event that they are unavailable, we will substitute with a similar product or variety of equal or higher value. Should this occur we may notify you prior to the order being dispatched.
We reserve the right, in our sole discretion, to cancel or not process any order placed on the website if the price or other description information was an error. Should this occur we will notify you by email.
We can offer no Warranty or Guarantee including but not limited to the growth performance and sustainability of any product as we are dealing with live products.
Refunds and Returns
In the case of you not being satisfied with the condition of your order, please contact us within 24 hours of delivery time to assess and resolve the situation.
Orders will be dispatched within 1-3 business days of receiving your order depending on the product and availability. Some orders (except Living Gift Plants) may take longer to be dispatched as we require time to pick and prepare your plants. We will notify you if there is a delay in the delivery of your order.
Due to strict quarantine laws we are unable to ship live plants to TAS, NT & WA.
It is the customer’s responsibility to enter the correct ordering and delivery details when placing an order. We will not be responsible for undeliverable or wrongly delivered orders resulting from incorrect details provided by you.
If no one is home to accept the delivery, we will leave the item/s at the premises if deemed safe unless you have specifically requested for it not to be left unattended. The customer will be contacted for further instructions, additional charges will apply.
You must notify us within 24 hours of delivery for any claim including missing plants or quality issues. Plants must be unpacked, checked and watered on delivery or within 24 hours of delivery. Occasionally plants may look a little tired after their journey, especially in hot weather, but they will soon bounce back once they are unwrapped and watered.