ORDER AND DELIVERY INFORMATION
How to Order
Browse through our website collection of plants or gift plants to find the item/s you want and add these to your cart. Upon checkout, fill out the delivery details – if it’s a gift, you can add a complimentary message card too. Complete your transaction by paying for your item/s through our secure PayPal or Stripe payment gateway, which accepts all major credit cards. You can still purchase without having a PayPal account.
Living Gift Plants
Living Gift Plant orders will be delivered the next business day. Orders must be placed before 5pm for the next business day delivery. If you require same day delivery, please contact us to see if we can accommodate your request. Same day delivery service is coming soon!
All of our Living Gift Plants include free printed message card and gift box or ribbon for large plants to ensure a delightful gift giving and receiving experience. Simply select “Yes, this is a gift” at checkout to receive the free message card and gift box.
Your Living Gift Plant will arrive beautifully packaged. Depending on the size of the gift plant we may use a hessian tote bag, market-style hessian wrap, open gift box with tissue paper or simply wrapped with a ribbon (for large plants).
Please advise us under the order notes/comments if there are any specific delivery instructions.
Whilst we try to make every effort to ensure that all our products are aligned with the product images and descriptions on our website, certain products are subject to seasonal availability. In the event that they are unavailable, we will substitute with a similar product / variety of equal or higher value. Should this occur we may notify you prior to the order being dispatched.
Delivery rates are calculated according to weight and volume of your order. You can use our shipping calculator tool in the shopping cart page to obtain shipping quote.
Living Gift Plants: next business day delivery. Place order by 5pm to be delivered the next business day.
Office and Landscape Plants: 1-3 business days depending on the product and availability. Some orders may take longer to be dispatched as we require time to pick and prepare your plants. We will notify you if there is a delay in the delivery of your order.
If you require same day delivery (for Living Gift Plants only), please contact us to see if we can accommodate your request. Same day delivery service is coming soon!
We can deliver outside of Sydney but it is limited depending on the size of the order, so please contact us and we can respond with the best option. Due to strict quarantine laws we are unable to ship live plants to TAS, NT & WA.
Please note that a contact number is required for deliveries to a unit. If the recipient is not there to receive the item/s, we will attempt to contact the recipient to re-arrange delivery. Additional charge may apply for re-delivery.
It is the customer’s responsibility to enter the correct ordering and delivery details when placing an order. Additional charge may apply for re-delivery due to incorrect address. We will not be responsible for undeliverable or wrongly delivered orders resulting from incorrect details provided by you.
Please advise us under the order notes/comments if there are any specific delivery instructions, for example delivery date.
You must notify us within 24 hours of delivery for any claim including missing plants or quality issues. Plants must be unpacked, checked and watered on delivery or within 24 hours of delivery.
If no one is home to accept the delivery, we will leave the item/s at the premises if deemed safe unless it is a unit/apartment or you have specifically requested for it not to be left unattended. We will contact you or the recipient for further instructions, additional charge may apply for re-delivery.
Refunds and Returns
In the case of you not being satisfied with the condition of your order, please contact us within 24 hours of delivery time to assess and resolve the situation.
We use environmentally responsible packaging as much as possible.
Living Gift Plant orders will arrive beautifully packaged. Depending on the size of the gift plant we may use a hessian tote bag, market-style hessian or paper wrap, open gift box with tissue paper or simply wrapped with a ribbon (for larger plants). Some gift plants may need bamboo stakes in its pot ensuring it arrives safely and securely if packed in a box.
Office & Landscape orders may be packed in recycled boxes and/or cardboard wrapping. Some plants may need bamboo stakes in its pot ensuring it arrives safely and securely in the box. Orders personally delivered by us (for large or delicate plants) may arrive in open tray or simply as is. We sometimes reuse packaging materials that are sent to us – so we may reuse boxes, bubble wrap and plastic wrap.
We hope that you give these materials a longer life by reusing them in turn, and recycling what you can’t reuse.
Bulk and Custom Orders
Not only we provide great prices on our products, we also provide extra discounts on bulk orders.
If you’re after something else, we can source dozens of different plants, pots and planters for you. We can tailor a solution that works best for you and your budget. Contact us now to discuss bulk orders or custom requests.
Office Plants, Events and Corporate Orders
We are dedicated to providing beautiful plants with a friendly and professional service. Contact us now for information regarding your office plant solutions, green project or event. We can tailor a solution that works best for you and your budget – we would love to help!